Terms & Conditions; last Updated on 24-06-2021.
This website, http://www.salonatcollection.com we owned and operated by lavender beauty Salon is provided as a service to allow its users to browse and/or order products and other goods or services. Home Delivery Information, Returns are Easy etc. (collectively the “Terms”). In addition, you may find in below for terms and conditions.
General,
We reserve the right to change these Terms and conditions at any time. Any such changes will be deemed to have taken effect when posted on http://www.salonatcollection.com (see date at the top) and it is your responsibility to read the Terms on each occasion you use http://www.banatcollections.com. By accessing http://www.salonatcollection.com, registering an Account or using the Services offered by us on the Website, you agree to be bound by the Terms. If you do not agree with all or any of the Terms, your sole recourse is to discontinue your use of http://www.salonatcollection.com.
Account and Registered User,
n order to access certain functions of the Service, including the ability to order and purchase Products, you must register and create an account on http://www.salonatcollection.com, secured by a password (the “Account”). Any Account so created is personal and exclusive to you and is non-transferable to any third party.
If you register and create an Account, you are a “Registered User”. To be a Registered User, you must be 21 years of age. Subject to applicable law, as a parent or guardian of a minor aged between 18 and 21, you may permit such minor to use your Account, on the basis that you remain fully liable for use of the Account and for any use of the Service by such minor through your Account. We may carry out further checks to verify your age with a registered credit reference (or similar) agency and, if we are unable to verify you are over 21 years, we may cancel your order.
y registering at and using http://www.salonatcollection.com, you warrant that the information provided by you in the course of the registration process is true and accurate and you undertake to ensure that such information is kept updated. You are responsible for maintaining the confidentiality of your Account and agree to accept responsibility for all activities that occur under your Account. In the event that you have any concerns regarding your Account or become aware of any misuse then you must inform us immediately (see Contact Us for more information and contact details).
Order Process,
As a Registered User, you may order and purchase Products through the Service. If a payment is applicable to your order for a Product, you agree to pay the full amount for that Product as indicated during the order process, including shipping costs or other charges that may be applicable to such order. You may see our Payment and delivery terms below, or refer to our Help & Services section.
All orders that you place on http://www.salonatcollection.com will be subject to acceptance in accordance with these Terms.
The “confirmation” stage sets out the final details of your order. Following that, we will send to you an order acknowledgement e-mail, detailing the Products you have ordered.
After acceptance of your order, completion of the contract between you and us will take place on dispatch of the Products ordered to you if you have paid through your Card or at the delivery of Products at your address, however subject to our receiving full payment for the Products, unless we have notified you that we do not accept your order or you have cancelled it.
From time to time there may be errors in the pricing of the Products that appear on the Website or during the order process. There may also be errors in transmission resulting in interruption of your purchase. We will in good faith try to resolve any issues that may arise as a result of such errors. You agree to cooperate with us to resolve such issues, and you agree that we should have full discretion to determine the appropriate resolution in such cases.
Payment,
We take payment from your credit or debit card (“Card”) at the time we receive your order for the relevant Products, after we have checked your Card details. We also accept cash or Card payment on delivery of the Products.
All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Home Delivery Information and Delivery for further details including delivery charges before you paid.
To ensure that your Card is not being used without your consent, if you select Knet as your favored payment method we will direct you to the Knet payment gateway where you will be asked to enter your Card details (e.g. card number, expiration date, & pin code).
Payment on Delivery,
we also offer our Registered Users the option to pay for the Products ordered, either by cash or Card upon delivery at their address, should they opt for such service during the placement of order/checkout. However, any such payment on delivery shall be subject to the following:
Cash is to be presented to our authorized customer service representative for collection on the spot prior to receiving delivery of the Products ordered. Our customer service representative will also carry a mobile payment terminal for you to make payment by Card (KNet, Visa/Mastercard).
Upon receipt of full payment, the customer service representative will hand over the Products with the invoice and the delivery note.
It may be noted that we do not accept payments by cheque or gift vouchers or discount coupons in place of cash or Card when using Payment on Delivery option (Discount Coupons if applicable, should be applied prior to checkout).
To ensure prompt and timely delivery, the customer will be contacted at least 30 minutes prior to delivery.
In the event where you are not at home or at the specified location for order delivery, the customer service representative will wait at the address mentioned for a grace period of one hour with your ordered Products. Inability to establish contact during that time will prompt him to depart and a call will be made again later in the day. Should that fail, the order will be returned for another attempt on the following day.
General Online Promotions,
Online discount sales/ promotional sales are applicable towards those Products that are shown as such on the Website, red highlight icon or from time to time. Sale of such Products shall be subject to the terms and conditions as shown for those Products on the Website at the time of such sale and also the Terms mentioned herein. In the event of any inconsistency being noticed between the terms of such discount sales/promotional sales and the Terms mentioned.
Warranty Terms & Conditions,
Our All Electronic Products purchased from http://www.salonatcollection.com will be covered with a one (1) year warranty. The extended warranty program if purchased by you, will be considered in addition to the first year full warranty gained from supplier.
– Any failure or break down of Products: The Warranty does not cover repairs caused by misuse, improper installation, breakage, and spillage of liquids, and other repairs arranged outside the authorized service center.
Home Delivery Information,
Before you are pay your purchase order there is 1KD delivery charge for each order with any amount of your purchase order. However if your location is too far may you pay extra charge to deliver your purchase order.
1: Delivery Address,
Products ordered from http://www.salonatcollection.com can be delivered only in Kuwait. We currently cannot deliver to any other location out of Kuwait. You must ensure that you give the correct delivery address when printing the invoice that will enable prompt and timely delivery to you and other customers.
Therefore, do ensure that you provide the following information must be mentioned in registration form:
– Place Name
– Block number
– Street number
– Building Number
-floor number
– Contact person Name
– Contact person Number
1: Urgent Order,
= you can make urgent order from 9:00AM till 8:00PM every day with 2KD charge. Your order will be delivered within 2 hours. before you make urgent please contact with support team to discuss your urgent order.
1:Delivery Confirmation,
We like to keep you informed of the status and time of your delivery every day from 4PM to 8PM. Order before 3PM and get it delivered before 8PM on same date. Order after 4PM & get it the next day after 4PM. We will try to contact you before scheduling delivery to provide you information on delivery timings. For any urgent order you can contact us thru phone call or what’s app.
Delivery of Purchase Order and Receiving Time.
All goods must be signed for by an adult aged 18 years or over and before receiving your purchase order make sure you are receiving the correct item, quantities, colors, size, product in good condition and same brand while you receiving time. Once you signed the purchase order it is mean you received your products as per your requested invoice list.
Returns are Easy,
We are committed to selling high quality Products that we hope you enjoy using. There may be occasions when you need to exchange or return something you have bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. We also recommend that you keep your delivery receipt and copy of your order, which is accessible from your online profile at http://www.banatcollections.com, as proof of purchase order in the event of any after-sales queries. Products purchased can be returned or exchanged within fourteen (14) days from the purchase date.
All sizes and measurements of the Products are approximate but we do try to make sure that they are as accurate as possible. It may be occasionally possible that the Product specification from the manufacturer may change or we may have trouble with the supply of certain Products and may therefore supply a substitute of the same or better quality at the same price. If you are not satisfied with the replacement or substitute, you can return such Products in accordance with the conditions you may either gift coupons or an exchange Product for the amount you had initially paid.
If you change your decision within fourteen (14) days from the date of the purchase of the Products, we may accept return of such Products or allow their replacement, subject to the following terms and conditions:
– All Products we sell are covered by our fourteen (14) day Returns are Easy policy
– We accept return of the Products purchased by you or replace them, provided they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the purchase date or can never be offered for sale to the general public, then we may have the right to reject their return or replacement unless for a manufacturing defect that was not apparent to you upon purchasing and unless you have been informed of and accepted such defect.
– The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Kuwait, or if the existing defect cannot be made good without affecting the quality of such Products. If the quality of the Products will not be compromised, we may have the right to reject replacement or return of such Products.
– Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that we do not charge any extra fee for the return or replacement of Products.
– We may have the right of not accepting the return or replacement of Products, if they were sold during special promotions, sales or out of stock.
– We have the right not to replace or return specific Products like liquid, food items, etc. that come in contact with skin, unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product sold is different from the Product paid for by you. In such cases, we may provide alternative Products unless we agree otherwise with you.
* You may note that refunds are made in the same manner as you made the purchase or you have the option to accept gift coupons or exchange Product for the amount you had initially paid, as you may choose to specify when you contact our customer service center or fill the contact form on the Contact Us page.
– You may also note that refunds made on Knet, MasterCard, MIGs or Visa may take up to 1 weeks.
